Conflict Management

Conflict Management at Work Training - Wales

Who is this qualification for?

This Level 2 qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

How long will it take?

To complete this qualification, you should expect to undertake a total qualification time of 16-hours – made up of direct contact and guided / distance learning.

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.

Assessment method

This qualification is assessed by a multiple-choice test.

Keep safe and keep your staff safe.
Avoid injuries and potential litigation.
Training Includes recognising, diffusing, escape strategies and managing conflict in the workplace.
Reporting and Recording and H&S legislation.

Reporting and Recording and H&S legislation.

We can run this as an accredited and certified course. Alternatively we can tailor the delivery to suit your specific requirements, situation and environment.


Give us a call today to talk through your requirements. We can deliver this at your site, as a closed group of 10.

We train throughout South Wales. Call 01792 201457 or email or text 07866 627703 If you are based in South Wales Pembrokeshire Carmarthen Powys Haverford West RCT West Wales Gwent Vale of Glamorgan Ceredigion, Rhondda Cynon Taff Swansea, Cardiff , then SIA SFM Training Wales can provide appropriate Conflict Management at work and lone Worker Safety

Combined bespoke ‘Conflict Management at Work’ and ‘Lone Worker Safety’ modules are also available, Half day, one or day package inc .

Contact us now

John: 07866 627703 or email

Tiff: 07526 739152 or email

Office – (01792) 201457