Customer Service

Price £99 inc Vat

For any organisation to be successful it must be able to meet the expectations of its customers. This is largely done through the provision of customer service. Customer service is applicable to all sectors where customer interaction takes place and can be applied to commercial businesses, charities and national/local governments.

This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

About This Qualification

Level 2 Award in Customer Service

**SWANSEA**

Next Course Starts: This is a 1 day course – call the office for next dates.
Times: 1000-1600
Venue: The Swansea Masonic Hall, 152 St Helens Road, Swansea, SA1 4DF.

Notes: The venue is a 10 minute walk from the train and bus stations in central Swansea, with limited parking on site.

**CARDIFF**

Next Course Starts: This is a 1 day course – call the office for next dates.
Times: 1000-1600

Venue: The Cardiff Masonic Hall, 8 Guilford Street, Cardiff, CF10 2HL

Notes: The venue is Central Cardiff and is only 10 minute walk from Cardiff Central train/bus station, and next door to Cardiff Queen street train station.

How long will it take me to achieve this qualification?

This qualification is classroom based and is usually achieved by taking a 1 day course.

Where do you train?

We have training locations across South Wales – Narbeth, Swansea, Bridgend, Cardiff, Newport and now Merthyr Tyfil.

Whats involved?

The learner outcomes from this qualification are:-

Understand the principles of Customer Service
Understand how customer needs and expectations are formed
Know the interpersonal skills and appropriate behaviour required in a customer service environment
Understanding the principles of responding to customers’ problems or complaints

How much does it cost?

£99 inc vat VAT per person. Discounted group rates are available.

Next step courses

Level 2 Certificate in Customer Service
Level 2 NVQ Certificate in Customer Service
Level 2 Diploma in Customer Service

John: 07866 627703 or email john@sfmtraining.co.uk

Tiff: 07526 739152 or email tiff@sfmtraining.co.uk

Office – (01792) 201457